Question 1

I'm not very tech-savvy; could you help me navigate the setup process for everything?

Accepted Answer

Absolutely. Our team provides a white-glove setup service to handle all the heavy lifting, so you don't have to worry about the technical details.

Question 2

Why is there a $1,000 sign-up fee?

Accepted Answer

The one-time setup fee covers our team fully customizing, building, and launching your entire system. We handle everything so you're ready to go in under 7 days with no tech struggles.

Question 3

How long does onboarding take?

Accepted Answer

Your entire customized system is built and launched in under 7 days.

Question 4

What do I need to provide to get started?

Accepted Answer

Typically: basic business information, branding assets (if available), access to ad accounts (if applicable), and confirmation of your goals. Our team will guide you step by step.

Question 5

Does REROI.IO have a mobile app?

Accepted Answer

Yes. REROI.IO is available on both Apple iOS and Android, allowing you to manage leads, conversations, and appointments on the go.

Question 6

What exactly is REROI.IO?

Accepted Answer

REROI.IO is an all-in-one marketing and automation platform designed for real estate agents, mortgage professionals, and small business owners. It combines CRM tools, automations, AI chat and voice, marketing workflows, and integrations into a single system.

Question 7

How do the AI chat and AI voice assistants work?

Accepted Answer

Our AI assistants respond to leads, follow up automatically, book appointments, and route conversations based on your business rules. They are designed to assist your sales process — not replace human interaction.

Question 8

Does AI replace my follow-up or sales team?

Accepted Answer

No. AI enhances speed and consistency, but you remain responsible for follow-up, sales conversations, and closing. Think of AI as your assistant, not your salesperson.

Question 9

Are AI messages compliant with TCPA and carrier rules?

Accepted Answer

REROI.IO provides tools that support compliant messaging, but compliance ultimately depends on how the system is used. You are responsible for obtaining proper consent, honoring opt-outs, and following TCPA, A2P 10DLC, and carrier regulations.

Question 10

Does REROI.IO guarantee leads, appointments, or revenue?

Accepted Answer

No. We do not guarantee specific results. Marketing performance depends on many factors outside our control, including ad spend, market conditions, offer quality, follow-up speed, and sales execution.

Question 11

Is ad spend included in your services?

Accepted Answer

No. Advertising budgets are paid directly to platforms like Meta or Google and are separate from REROI.IO Agency service fees.

Question 12

Is this package per market or per city?

Accepted Answer

Yes. Marketing campaigns are structured per market or per city. If you operate in multiple markets, additional campaigns or add-ons may be required.

Question 13

What happens if my ad account is restricted or suspended?

Accepted Answer

REROI.IO is not responsible for restrictions or enforcement actions taken by third-party platforms such as Meta or Google. Policy changes, account reviews, or suspensions do not constitute a breach of our agreement.

Question 14

Can REROI.IO integrate with my existing tools?

Accepted Answer

Yes. REROI.IO integrates with many third-party platforms, including Google Calendar, Meta, Google Ads, TikTok, Stripe, QuickBooks, Xero, Shopify, WhatsApp, Slack, ClickUp, Notion, Airtable, and more through our marketplace.

Question 15

Do third-party tools have additional costs?

Accepted Answer

Some integrations may require separate subscriptions or usage fees paid directly to the third-party provider.

Question 16

Is REROI.IO responsible for third-party outages or policy changes?

Accepted Answer

No. We are not responsible for service interruptions, pricing changes, data issues, or policy enforcement by third-party platforms.

Question 17

Can I cancel my subscription?

Accepted Answer

Yes. You can cancel anytime inside your REROI.IO account under the Billing section. Access continues through the end of your billing cycle.

Question 18

Are setup fees and agency services refundable?

Accepted Answer

No. Setup fees, onboarding, DFY, DWY, and agency services are considered delivered once work begins and are not eligible for refunds. For full details, see our Refunds, Cancellations, and Data Policy.

Question 19

Are payments refundable?

Accepted Answer

No. All payments are non-refundable. Due to the nature of digital services, instant access, and proprietary systems, all sales are final.

Question 20

Do I own my data?

Accepted Answer

You own your lead and contact data. You are responsible for exporting or backing up your data before cancellation.

Question 21

Can I transfer workflows, snapshots, or automations to another platform?

Accepted Answer

No. All workflows, snapshots, automations, templates, and system configurations created inside REROI.IO are proprietary and non-transferable.

Question 22

What happens to my account and data after cancellation?

Accepted Answer

After your billing period ends, platform access is removed, and data may be permanently deleted. REROI.IO is not responsible for data recovery after termination.

Question 23

How do I get support?

Accepted Answer

You can get support directly inside the REROI.IO platform using our built-in customer support widget, available 24/7 for submitting requests and accessing help resources. You can also explore our knowledge base.

Question 24

Do you offer phone support?

Accepted Answer

Yes. REROI.IO provides an AI-powered phone support line available 24/7 to help answer common questions, guide you to the right resources, and assist with basic platform navigation. For complex issues, you'll be routed to our human support ticketing system.

Question 25

What are your support hours?

Accepted Answer

Support widget & ticket submissions: 24/7. AI phone support: 24/7. Human support specialists & developers: Available during standard business hours, with priority handling based on issue type and severity.

Question 26

What does customer support cover?

Accepted Answer

We assist with platform functionality, CRM/AI setup guidance, troubleshooting, and billing questions. Support does not replace marketing strategy, sales consulting, or ad management unless explicitly included in your agreement.

Question 27

Can support help with Facebook, Google, or carrier issues?

Accepted Answer

We will assist with guidance and troubleshooting, but REROI.IO does not control third-party platforms and cannot guarantee approvals, delivery, or account reinstatement.

Question 28

Do you offer emergency or priority support?

Accepted Answer

System-wide issues and platform outages are prioritized. Individual requests are addressed as quickly as possible during available support hours. We do not offer guaranteed response times unless explicitly stated in a separate SLA.

Frequently Asked Questions

1Getting Started & Onboarding

2Platform & Software Access

3AI Chat, AI Voice & Automations

4Marketing & Advertising Services

5Integrations & Third-Party Platforms

6Billing, Cancellations & Refunds

7Data, Ownership & Proprietary Systems

8Support & Communication

Still Have Questions?

We don't generate leads… we convert them automatically.